PREAMBLE

These general terms and conditions of sale (the "GTC") apply to any reservation made by a Client (as defined below) on the website accessible at https://www.hotelgrandcoeurlatin.com/fr (the "Website") or directly on-site at the Hôtel Grand Cœur Latin, located at 20 Rue Cujas, 75005 Paris, France.

ARTICLE 1 – DEFINITIONS

Terms used throughout the GTC, including its preamble, beginning with a capital letter, whether used in the singular or plural, shall have the meaning given to them below.

Client: refers to an adult natural person with full legal capacity to enter into commitments under the GTC, acting for their own personal needs, excluding any intermediary, resale, or distribution activity.

Contract: refers to the GTC together with the Special Conditions or the Cancellation Conditions, as applicable, as summarised in the Confirmation Email.

Special Conditions: refers to the particular conditions governing reservation, cancellation, no-show, number of guests, and guarantee for each Accommodation Service, which vary in particular according to seasonal periods, are available on the Website or communicated at the Hôtel Grand Cœur Latin at the time of reservation, and are summarised in the Confirmation Email, as applicable.

Confirmation Email: refers to the confirmation email sent by the Hôtel Grand Cœur Latin to the Client at the email address provided by the Client at the time of reservation and/or purchase, containing a summary of the Contract and specifying in particular the reservation conditions (Services, Special Conditions, price and any applicable taxes, price of Additional Services, check-in/check-out times, rules applicable to the stay at the Hôtel Grand Cœur Latin, reservation dates, guarantee) and/or the details of the order placed.

Parties: refers collectively to the Hôtel Grand Cœur Latin and the Client.

Cancellation Conditions: refers to the particular conditions applicable to the modification and/or cancellation of a Spa Service, Breakfast Service, or Accommodation Service.

Privacy Policy: refers to the personal data protection policy.

Service(s): refers to the Accommodation Services, Spa Services, Breakfast Services and, where applicable, any other Additional Services offered to Clients by the Hôtel Grand Cœur Latin on the Website.

Additional Services: refers to the additional products and/or services offered to the Client when booking an Accommodation Service (such as, for example, a bottle of champagne, a bouquet of flowers, etc.).

Accommodation Service: refers to the accommodation service (stay) at the Hôtel Grand Cœur Latin, for the duration and on the dates selected by the Client, under the conditions set out herein and/or on the Website.

Breakfast Service: refers to the service providing food items and non-alcoholic beverages served as part of the breakfast offered by the Hôtel Grand Cœur Latin, intended for immediate consumption on the premises and/or in the room, along with the services required for their consumption.

Spa Service: refers to any of the services available at the Hôtel Grand Cœur Latin, including massage services offered at the Hôtel Grand Cœur Latin.

ARTICLE 2 – PURPOSE

The Contract governs the contractual relationship between the Client and the Hôtel Grand Cœur Latin with which the Client makes a reservation and/or purchase. The GTC are made available to the Client on the Website, where they can be viewed directly at any time. The GTC are also provided by the Hôtel Grand Cœur Latin to the Client at the time of reservation or purchase.

The GTC take precedence over any other document with respect to their subject matter, except for the Special Conditions or the Cancellation Conditions, which take precedence over the GTC in the event of a conflict.

The Contract represents the entirety of the Parties' obligations. No general or specific conditions communicated by the Client may be incorporated into or added to the Contract.

Prior to any Service reservation, the Client is duly informed of the GTC and declares (i) that they are acting for personal purposes unrelated to any commercial, industrial, craft, professional, or agricultural activity, and (ii) that they have full legal capacity to enter into commitments under these GTC. Any reservation constitutes the Client's full and unconditional acceptance of these GTC.

As a consumer, the Client holds specific rights, which may be affected if the reserved Services are used for purposes falling within the scope of their commercial, industrial, craft, professional, or agricultural activity.

ARTICLE 3 – RESERVATION

3.1. Reservation Process and Acceptance of the Contract

A Service reservation may be made, as applicable, via the Website, by telephone, by email, at the Hôtel Grand Cœur Latin, or through a third party (e.g., travel agent, company, etc.).

Any reservation and/or purchase requires the receipt, review, and full and unconditional acceptance of the GTC by the Client.

In the case of a reservation and/or purchase on the Website, the Hôtel Grand Cœur Latin enables the Client to read the GTC and the Special Conditions and/or the Cancellation Conditions.

In the case of a reservation and/or purchase by email, by telephone, at the Hôtel Grand Cœur Latin, or through a travel agent, the GTC and the Special Conditions and/or the Cancellation Conditions, as applicable, are provided to the Client in the Confirmation Email sent to the email address indicated by the Client prior to any reservation and/or purchase.

The Client acknowledges having been informed of the nature, purpose, and reservation procedures for the Services and having requested and obtained the necessary and/or additional information to make their reservation and/or purchase with full knowledge of the facts. Additional enquiries may be made directly with the Hôtel Grand Cœur Latin if necessary, via the "Contact Us" tab available on the Website.

It is noted, for all purposes, that the Client is solely responsible for their choice of Services and their suitability for their needs, such that the Hôtel Grand Cœur Latin cannot be held liable in this regard.

It is expressly agreed between the Parties that any Service reservation is made in the name of a specific individual and may under no circumstances be transferred, in whole or in part, to a third party, whether free of charge, for consideration, or for commercial purposes.

The Client is informed at the time of reservation of the maximum occupancy capacity of the room category or suite reserved and may in no case exceed this capacity. If necessary, the Client must reserve an additional room.

3.2. Confirmation of the Reservation and/or Purchase

Once the Client has made a Service reservation under the conditions set out in Article 3.1, the Client receives a Confirmation Email at the email address they have provided.

In the case of a Service reservation, the reservation will only be considered as definitively confirmed upon payment by the Client under the conditions set out in Article 6 of the GTC, except in the case of a reservation guarantee as provided in Article 6.2.1 (i): in that case, the reservation is considered definitively confirmed upon the Client's receipt of the Confirmation Email.

3.3. Card Imprint

The Hôtel Grand Cœur Latin will request a credit card imprint from the Client at the time of reservation as a guarantee, via the secure interface sent to the email address provided by the Client. A bank pre-authorisation may also be carried out, in particular upon check-in, including manually by the Hôtel Grand Cœur Latin, in order to guarantee payment for the reserved nights, any additional charges, or damage identified during the stay. The amount of this pre-authorisation is determined by the Hôtel Grand Cœur Latin based on the stay.

3.4. Right of Withdrawal

No right of withdrawal for Services: it is noted that, in accordance with Article L. 221-28 12° of the French Consumer Code, the Client does not have the right of withdrawal provided for in Article L. 221-18 of the French Consumer Code in relation to the Services that are the subject of these GTC.

3.5. Cancellation or Modification by the Client

Services are exclusively subject to the cancellation and/or modification conditions set out in the Special Conditions and the Cancellation Conditions, and are summarised in the Confirmation Email.

Depending on the Special Conditions or the Cancellation Conditions, the Hôtel Grand Cœur Latin will be entitled to charge cancellation fees and, where applicable, all or part of the price of the reserved Services, which will be deducted from any amounts paid in advance, or from the amount held as a guarantee (if the reservation was not subject to advance payment), with any remaining balance invoiced to the Client. The Hôtel Grand Cœur Latin also reserves the right to make the reserved Service available for resale.

Any deposits (amounts paid in advance) will not be refunded beyond the deadline set by the Cancellation Conditions and/or modification policy communicated to the Client in the Special Conditions or Cancellation Conditions at the time of reservation and/or reservation confirmation.

3.6. Cancellation by the Hôtel Grand Cœur Latin

In the event that the Hôtel Grand Cœur Latin cancels the execution of the Contract, it is noted that the Client is entitled to receive compensation equal to (i) the amount of the deposit paid by the Client, or (ii) twice the amount of the advance payment made by the Client.

3.7. Accommodation Service: Interruption of Stay

In all cases, if the stay is interrupted by the Client for any reason whatsoever, including conduct contrary to the rules of good behaviour set out in Article 4.9, the Client will be required to pay the Hôtel Grand Cœur Latin the full price set out in the Confirmation Email, and no refund of any kind shall be granted as a result.

If advance payment has been made, said amount will be retained from the amounts paid in advance.

If the reservation was not subject to advance payment, the Hôtel Grand Cœur Latin will deduct the amount owed from the sums held as a guarantee.

3.8. No-Show

Depending on the Special Conditions or the Cancellation Conditions, the Hôtel Grand Cœur Latin will be entitled to charge cancellation fees and, where applicable, all or part of the price of the reserved Services, which will be deducted from any amounts paid in advance, or from the amount held as a guarantee (if the reservation was not subject to advance payment). The Hôtel Grand Cœur Latin also reserves the right to make the reserved Service available for resale.

3.9. Irregular Reservation

Any reservation or payment that is irregular, inoperative, incomplete, or fraudulent due to a reason attributable to the Client will result in the cancellation of the reservation, without prejudice to any civil or criminal action against the Client.

Depending on the Special Conditions or the Cancellation Conditions, the Hôtel Grand Cœur Latin will be entitled to charge cancellation fees and, where applicable, all or part of the price of the reserved Services, which will be deducted from any amounts paid in advance, or from the amount held as a guarantee (if the reservation was not subject to advance payment). The Hôtel Grand Cœur Latin also reserves the right to make the reserved Service available for resale.

3.10. Complaints – Information

Complaints relating to a purchase and/or to the non-performance or improper performance of the Services must, in order to facilitate their handling, be brought to the attention of the Hôtel Grand Cœur Latin in writing at the contact details indicated in the "Contact Us" tab on the Website.

ARTICLE 4 – CONDITIONS OF STAY AT THE HÔTEL GRAND CŒUR LATIN AND OTHER CONDITIONS APPLICABLE TO THE SERVICES

4.1. Pets

Animals are not permitted at the Hôtel Grand Cœur Latin, neither in the rooms nor in the common areas, for reasons of hygiene, safety, and guest comfort.

By way of exception, in accordance with the provisions of Article L.241-3 of the French Social Action and Families Code, guide dogs and assistance dogs accompanying persons with disabilities are admitted without restriction.

Any breach of this rule may result in refusal of access to the establishment or immediate termination of the stay, without compensation, as well as the invoicing of any damage or additional cleaning costs attributable to the Client.

Rules relating to the peace and security of Clients are assessed at the sole discretion of the Hôtel Grand Cœur Latin.

4.2. Hôtel Grand Cœur Latin & Spa

The conditions of access to the pool and, in particular, the internal rules of the Hôtel Grand Cœur Latin & Spa are posted within the Hôtel Grand Cœur Latin.

The presence of a parent or responsible adult is mandatory to supervise children in the pool.

4.3. Wi-Fi and Network Access

Wi-Fi use is free of charge for Clients.

Illegal downloading is strictly prohibited and is the sole responsibility of the Client.

The Client undertakes to ensure that the IT resources made available by the Hôtel Grand Cœur Latin are not used in any way for the reproduction, representation, making available, or public communication of works or any items protected by intellectual property rights or related rights, without the prior authorisation of the rights holders of any protected content under the provisions of the French Intellectual Property Code.

The Client shall indemnify the Hôtel Grand Cœur Latin, at their own expense, against any action and/or claim by a third party alleging infringement of an intellectual property right, and shall bear all associated costs and damages.

In this regard, the Client shall in particular indemnify the Hôtel Grand Cœur Latin for all losses, damages, or expenses (including reasonable legal fees and court costs) incurred in connection with any such action, as well as any amounts paid in settlement and/or awarded as damages against the Hôtel Grand Cœur Latin.

4.4. Rules of Good Conduct

The Client accepts and undertakes to use the premises of the Hôtel Grand Cœur Latin in a reasonable manner and with respect for the image of the Hôtel Grand Cœur Latin. Furthermore, the Client undertakes not to disturb the peace of the Hôtel Grand Cœur Latin. Any behaviour contrary to public morality, public order, or the image and reputation of the Hôtel Grand Cœur Latin may entitle the Hôtel Grand Cœur Latin to ask the Client to leave the establishment immediately and without compensation. The Client will be required to pay the Hôtel Grand Cœur Latin the full price set out in the Confirmation Email, and no refund or compensation of any kind shall be granted as a result.

If no payment has yet been made, the Client must settle the price of the services consumed before leaving the Hôtel Grand Cœur Latin.

4.5. Damage

During their stay, the Client is responsible for the room made available to them and its furnishings.

The Client undertakes to use the premises of the Hôtel Grand Cœur Latin made available to them in an appropriate manner and not to cause any damage, returning them in a state of cleanliness consistent with the condition in which they were found upon the Client's first access to the premises in question.

In general, the Client assumes responsibility for the consequences of their negligence, faults, errors, and more broadly for all damage, direct and indirect, material or non-material, caused to third parties or to the Hôtel Grand Cœur Latin in connection with the Services.

In the event of damage or deterioration not reported prior to the Client's departure (check-out), the Hôtel Grand Cœur Latin reserves the right to charge the amount necessary for restoration work, as well as any additional costs related to the room being unavailable during that period. The Hôtel Grand Cœur Latin will provide the Client with an invoice for said costs.

The Client undertakes not to cause harm to the Hôtel Grand Cœur Latin in general, not to disrupt the operation of the Hôtel Grand Cœur Latin, and not to jeopardise the safety of the Hôtel Grand Cœur Latin or of the persons present therein, with the Hôtel Grand Cœur Latin reserving the right to intervene if necessary.

4.6. Security

Security measures are in place at the Hôtel Grand Cœur Latin. Video surveillance of the reception area and common spaces of the Hôtel Grand Cœur Latin is in place to ensure the safety of property and persons. Safes are available to Clients in the rooms.

However, Clients are advised to exercise caution, particularly regarding valuable items. It is noted that safes are available in the rooms of the Hôtel Grand Cœur Latin. Clients are in particular advised not to leave any valuable items in plain sight (particularly in rooms or common areas).

Subject to the applicable mandatory legal provisions governing the liability of hoteliers, the Hôtel Grand Cœur Latin accepts no liability for the theft, loss, or damage of Clients' valuables.

The Client undertakes to inform the Management of the Hôtel Grand Cœur Latin before their departure (check-out) if, during their stay, they are the victim of an accident or if any of their valuables are damaged, lost, or stolen.

4.7. Non-Smoking Policy

Since the general smoking ban came into effect in France on 2 January 2008 in enclosed and covered spaces, smoking is therefore prohibited throughout the Hôtel Grand Cœur Latin, which is an entirely non-smoking establishment.

Accordingly, if a persistent smell of smoke is detected in the room after the Client's departure, an additional night (at the rate of the last night) will automatically be charged at the time of the Client's departure (check-out) to cover the cost of cleaning the room and to compensate the Hôtel Grand Cœur Latin for its inability to accommodate a new guest in that room.

ARTICLE 5 – DESCRIPTION OF SERVICES

The Website enables the Client to reserve one or more Service(s) at the Hôtel Grand Cœur Latin. The essential characteristics of the Services are described on the Website.

The photographs presented on the Website are for illustrative purposes only. While every effort is made to ensure that the photographs, graphic representations, and texts used to illustrate the Hôtel Grand Cœur Latin and/or Services provide as accurate a representation as possible of the accommodation and other services offered, variations may occur, in particular due to changes in furnishings or any renovations.

If in doubt, or to obtain additional information about the Services, the Hôtel Grand Cœur Latin may be contacted by email or telephone via the "Contact Us" tab on the Website.

In all cases, the Hôtel Grand Cœur Latin cannot be held responsible for non-material errors that may arise in this regard.

The Website sets out in particular the following information:

the essential characteristics of the Services offered;
the Additional Services offered, where applicable;
the prices;
the payment terms;
the GTC including the Special Conditions and/or the Cancellation Conditions.

ARTICLE 6 – FINANCIAL CONDITIONS

6.1. Pricing of Services

For Accommodation Services, the price applicable to the reservation is indicated before, during, and after the reservation and is understood to be per room, for the number of persons, the dates, and the Accommodation Services and, where applicable, the Additional Services selected by the Client.

For Spa Services, the price applicable to the reservation is understood to be for the service chosen by the Client, on the date and at the time selected by the Client, under the conditions set out in the Confirmation Email.

For Breakfast Services, the financial conditions are available on the Website.

Depending on the applicable Cancellation Conditions, certain fees may be charged to the Client in the event of a reservation cancellation or Client no-show.

The price of the Services is indicated on the Website in euros and is inclusive of all taxes, with the exception of taxes legally due and collected on behalf of third parties, in particular the tourist tax. These taxes are not included in the price and are payable on-site during the stay, unless otherwise indicated in the Confirmation Email. The applicable amount is that in force on the date of the stay, in accordance with the regulations and decisions of the competent local authority.

The price of the Services includes only the services expressly mentioned in the Confirmation Email. Any additional services to the Services that may be provided by the Hôtel Grand Cœur Latin during the Client's stay and/or their Spa Service and/or Breakfast Service and/or Additional Services will be added to the price stated in the Confirmation Email.

The Hôtel Grand Cœur Latin takes the utmost care to ensure the accuracy of Service prices presented on its Website. However, in the event of a manifest pricing error, the Hôtel Grand Cœur Latin reserves the right not to provide the Services whose price is manifestly incorrect. In such a case, the Hôtel Grand Cœur Latin will inform the Client and, as applicable, will send a new Confirmation Email if the Client wishes to maintain their reservation at the actually applicable price, or will cancel the relevant Services and refund any price already prepaid by the Client.

The Hôtel Grand Cœur Latin may modify the prices displayed on the Website at any time and without prior notice. However, modified prices will only apply to reservations made after the new prices come into effect.

For Breakfast Services, the financial conditions are communicated at the time of reservation.

6.2. Payment Conditions

6.2.1 Payment for Services

Regardless of payment instructions, the Client personally declares themselves responsible for settlement in the event that the person, company, or association (indicated at the time of reservation and presenting themselves as guarantor of the payment of Service charges) is unable to pay part or all of the Service charges on the Client's behalf.

Payment for Service reservations is made by credit card (Visa, MasterCard, or American Express) directly on the Website or via the secure link provided by the Hôtel Grand Cœur Latin to the email address indicated by the Client, or by bank transfer only.

Accepted credit and debit cards are: Visa®, MasterCard®, American Express®, and Carte Bleue®.

The Hôtel Grand Cœur Latin may accept different payment methods, but the Client must present to the Hôtel Grand Cœur Latin the bank card used to guarantee the reservation or to make the prepayment. The Hôtel Grand Cœur Latin may also request that the Client present a form of identity for the purposes of preventing credit card fraud. Payment for Services may be made in cash (exclusively for on-site payment at the Hôtel Grand Cœur Latin, and subject to the payment limits set by French legislation).

At the time of a Service reservation and/or at the Client's departure (check-out), in accordance with the conditions communicated via the Website, the GTC, the Special Conditions, and the Cancellation Conditions, the Client provides their banking information via the secure interface sent by the Hôtel Grand Cœur Latin to the email address indicated by the Client in order to (i) guarantee their Service reservation, (ii) prepay all or part of the Services prior to their stay, or (iii) complete the check-out procedure. These payment terms are set out in the Confirmation Email.

The guarantee/prepayment policy varies depending on the Service and the pricing policy applicable to the reserved rate.

(i) Service Reservation Guarantee

If the Special Conditions so provide, the Client does not make payment for the Services at the time of reservation on the Website, but provides their banking information as a guarantee, solely via the secure interface sent by the Hôtel Grand Cœur Latin to the email address indicated by the Client. In this case, the Client's bank card is not charged at the time of reservation on the Website, and the Client makes payment for their reservation on-site directly at the Hôtel Grand Cœur Latin.

Furthermore, in the case of an accommodation reservation, on the day of the Client's arrival (check-in), the Hôtel Grand Cœur Latin may request a credit card imprint from the Client as a guarantee for the total amount of services consumed during the stay, to cover any damage caused by the Client. In addition, at the time the imprint is taken, a pre-authorisation will be made on the credit card (for an amount indicated in the Special Conditions or the Cancellation Conditions, as applicable, covering all reserved services and a provision for services consumed), for the purposes of (i) verifying the bank card (in which case, the sum is refunded to the Client within the timeframes applied by the Client's bank) and/or (ii) blocking an amount that may be charged by the Hôtel Grand Cœur Latin in the event of late cancellation or no-show by the Client (as per the conditions set out in Article 3.7 of these GTC and the policy set out in the Special Conditions for the Reserved Rate and/or the Cancellation Policy). These amounts will not be subject to VAT, as they represent flat-rate compensation paid for the loss suffered by our establishment.

(ii) Prepayment for Services

Subject to the Special Conditions and the Cancellation Conditions, payment is made:

Either in full at the time of reservation;
Or in part at the time of reservation. This prepayment will be qualified as a deposit. The Client will be invited to pay the balance of their reservation before the cancellation deadline indicated in the Special Conditions and/or the Cancellation Policy set out in the Confirmation Email. For the payment of the reservation balance, payments may be made by bank card via the secure interface sent by the Hôtel Grand Cœur Latin to the email address indicated by the Client, or by bank transfer in euros only. The Hôtel Grand Cœur Latin cannot be held responsible for any additional charges levied by banking institutions in this regard. In the case of payment by bank transfer, the Client must ensure that their name and stay dates are specified on the transfer order and must send the Hôtel Grand Cœur Latin a copy of the payment confirmation issued by the Client's bank. The Hôtel Grand Cœur Latin reserves the right to cancel the reservation without notice if the required deposit amounts and/or the payment of the reservation balance are not received within the specified deadlines.

If, for any reason whatsoever (opposition, refusal by the issuing centre, etc.), it proves impossible to debit the amounts owed by the Client, the reservation will be immediately cancelled. The Client will be notified by email at the address provided by the Client at the time of reservation.

It is the Client's responsibility to save and print their payment certificate if they wish to retain their banking details relating to their transaction.

A pro-forma invoice will be sent to the Client in electronic format at the email address provided by the Client at the time of reservation; if the Client wishes to receive a pro-forma invoice in paper format, they must expressly request this from the Hôtel Grand Cœur Latin.

It is noted that prepayment for Services qualified as deposits may be refundable or non-refundable in accordance with the Special Conditions/Cancellation Conditions. Where the deposit is qualified as refundable, it will be refunded to the Client if they cancel before the cancellation deadline specified in the Cancellation Conditions. In the event of cancellation by the Client after said cancellation deadline, no refund of the deposit will be made, without prejudice to any possible debit/payment of the balance of the amount owed for the reserved Services. Where the deposit is qualified as non-refundable, it will be retained by the Hôtel Grand Cœur Latin regardless of the cancellation date by the Client, as it is paid in consideration of the exercise of the right to withdraw (without prejudice to any possible debit/payment of the balance of the amount owed for the reserved Services). These deposits will not be subject to VAT, as they represent flat-rate compensation paid for the loss suffered by our establishment.

When the Client has not paid the full amount of the stay in advance by the time of their departure (check-out), the outstanding balance of the total stay amount, including taxes, will be charged and/or invoiced at the Client's departure.

In all cases, at the Client's departure (check-out), any other Services and Additional Services consumed by the Client during the stay will also be invoiced.

6.2.2 Charge at Check-Out or Post Check-Out

To the extent that certain amounts have not been fully paid by the date of departure, the Hôtel Grand Cœur Latin has the right to invoice and charge these amounts within ten (10) days of check-out, using the card imprint taken at the time of reservation or at check-in, for example (these examples being non-exhaustive), in respect of: unpaid services consumed, minibar consumption in the room, damage, breakages, theft, non-payment, the dispatch of a forgotten item, laundry services, loss of room or safe keys, etc.

6.3. Pricing of Services – Children

The applicable Service prices differ according to the child's age and the service concerned, as follows:

For Accommodation Services, the price applicable to children covers children up to and including the age of seventeen (17);
For Breakfast Services, the price applicable to children covers children up to and including the age of ten (10);
For Spa Services, the price applicable to children is the same as the adult price.

ARTICLE 7 – INTELLECTUAL PROPERTY

All elements appearing on the communication materials of the Hôtel Grand Cœur Latin, and in particular on the website (texts, images, photographs, videos, graphics, logos, trademarks, company names, trade names, graphic charters, databases, site architecture, etc.), are protected by the provisions of the French Intellectual Property Code and remain the exclusive property of the Hôtel Grand Cœur Latin.

Any reproduction, representation, modification, adaptation, distribution, or full or partial exploitation of these elements, by any means whatsoever, without the prior written authorisation of the establishment, is strictly prohibited and may constitute an act of infringement engaging the civil and criminal liability of the perpetrator.

Browsing or booking online does not entail any transfer of intellectual property rights to the Client.

The trademarks and logos reproduced are registered trademarks. Any unauthorised use is prohibited.

ARTICLE 8 – PERSONAL DATA

In the context of the performance of the Services or the processing of an order, the Hôtel Grand Cœur Latin processes personal data of Clients and Website users, under the conditions set out in the Privacy Policy available here.

ARTICLE 9 – FORCE MAJEURE AND RELOCATION

Neither Party shall be held liable to the other Party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the performance of the Parties' mutual obligations, and that each Party bears the costs arising therefrom. Force majeure events are those customarily recognised by the case law of the French Court of Cassation. If the force majeure event were to last more than thirty (30) days from its occurrence, these GTC may be terminated by either Party without either of them being entitled to claim damages. It is noted, for all purposes, that events of personal convenience are not considered force majeure events.

In the event of force majeure, an exceptional event, or an inability to provide the Service, and in particular to make the reserved room at the Hôtel Grand Cœur Latin available to the Client, the Hôtel Grand Cœur Latin reserves the right to arrange for the Client to be accommodated, in whole or in part, at a hotel of equivalent category, or to provide a Service of the same nature, subject to the Client's prior agreement. Reasonable expenses relating to the transfer (any additional room cost, transport, and a telephone call) between the two hotels shall be borne by the Hôtel Grand Cœur Latin.

ARTICLE 10 – CHANGES / MODIFICATIONS TO THE GTC

The Hôtel Grand Cœur Latin invites the Client to read the GTC carefully before each reservation and/or purchase, as these may have been modified.

The GTC may be modified and/or supplemented at any time by the Hôtel Grand Cœur Latin. In such a case, the new version of the GTC will be published on the Website in a readable and accessible format to allow the Client to access and easily review them.

The GTC as modified/supplemented will take effect from the date of their publication on the Website and will automatically apply only to purchases and/or reservations made after that date. Purchases and/or reservations made prior to the date of publication will be governed by the previous version of the GTC.

The Client may retain these GTC on a durable medium by printing them. In the case of a reservation and/or purchase made on the Website, the GTC, the Special Conditions, or the Cancellation Conditions, as applicable, together with the Privacy Policy will be included in the Confirmation Email sent to the Client, enabling the Client to download and/or print them.

ARTICLE 11 – GENERAL PROVISIONS

Should any provision of the Contract be declared null, unenforceable, or inapplicable by any competent court, the remaining provisions will remain valid, enforceable, and applicable, unless the court decides otherwise.

Should the GTC be translated into another foreign language, the French language version will prevail over any other translation in the event of any dispute, litigation, difficulty of interpretation, or performance of these conditions, and more generally with respect to the relations existing between the Parties.

ARTICLE 12 – APPLICABLE LAW AND DISPUTE RESOLUTION

12.1. The Contract is governed by and interpreted in accordance with French law, pursuant to EC Regulation 593/2008 of 17 June 2008, without prejudice to any mandatory protective provisions that may be applicable in the consumer's country of residence.

12.2. Any Client wishing to exercise their right of withdrawal in accordance with Article 3.4.2, or in the event of a dispute relating to the application and/or interpretation of the Contract or the Services, may contact the Hôtel Grand Cœur Latin at the following details:

Hôtel Grand Cœur Latin, 20 rue Cujas, 75005 Paris, France

Tel. +33 1 89 40 57 40

Email: direction@hotelgrandcoeurlatin.com

12.3. In the event of a dispute between the Hôtel Grand Cœur Latin and the Client, the Parties will endeavour to find an amicable resolution.

In the absence of an amicable agreement, the Client is informed that they have the option of resorting to conventional mediation or any other alternative dispute resolution procedure.

For any consumer dispute, the Client may, in accordance with Article L612-1 of the French Consumer Code, refer the matter free of charge to the consumer mediator to whom the Hôtel Grand Cœur Latin is subject, namely the Association des Médiateurs Européens (AME CONSO), within one (1) year of the written complaint addressed to the Hôtel Grand Cœur Latin.

The referral to the consumer mediator must be made:

either by completing the form available for this purpose on the AME CONSO website: www.mediationconso-ame.com;
or by post addressed to AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.

The Client remains free to use or not use mediation.

Once the mediator's decision has been issued, each Party is free to accept or reject the solution proposed by the mediator.

12.4. If they wish, the Client may, with regard to the online sale of Services, make use of the Online Dispute Resolution (ODR) service offered by the European Commission in accordance with Article 14.1 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013. This platform is accessible at the following address: https://consumer-redress.ec.europa.eu/index_fr. Recourse to mediation is an alternative mechanism and does not constitute a prerequisite for bringing legal proceedings.

12.5. All disputes relating to the interpretation, performance, and expiry of the Contract, the general terms and conditions of sale, or the Services shall be submitted, in the absence of an amicable agreement under the conditions set out above, to the exclusive jurisdiction of the competent courts of Paris. By way of exception to the foregoing, a consumer-Client may choose to bring any dispute before any of the courts with territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where they resided at the time of conclusion of the contract or where the harmful event occurred, in accordance with Article R. 631-3 of the French Consumer Code.

12.6. In accordance with Article L. 223-1 of the French Consumer Code, the Client has the option of registering free of charge on a telephone canvassing opt-out list, Bloctel (www.bloctel.gouv.fr), in order to no longer be contacted by telephone for commercial solicitation purposes by a business, except where such contact occurs in the context of the performance of a current contract and is related to the subject matter of that contract.